Payment (Billing) Solutions for Utilities
With a growing customer preference for credit card payment options, Utility companies deal with ever-increasing complexity and costs of managing multiple payment channels/systems.
Dialect's comprehensive suite of bill payment and credit card processing capabilities provide utilities with a cost-effective suite of services designed to reduce security issues and administrative costs of recurring bill payments from consumers. They include:
- A fully hosted IVR and web bill payment solution allowing utility companies to accept credit card payments 24x7 over phone and web.
- An IP based credit card acceptance solution for billers needing a card payment solution integrated with internal IT systems (websites, accounts receivable systems and call centre applications).
Dialect takes care of reconciliation problems generated by credit card payments accepted across multiple channels, and a comprehensive reporting module gives clear visibility of funds collected.
For utility companies keen to make the most of interactive customer communication and cash flow, Dialect also offers automated payment reminders and overdue notices to customer preferred channels including SMS and email.